Kundenservice

FAQ

Where can I purchase W.Schillig's contemporary leather furniture?

We do not sell directly to the general public. W.SCHILLIG products are available through authorized retailers. Please consult our Dealer Locator in the section 'Customer Service / Dealer Locator' to find a W.SCHILLIG dealer near you.

For Germany: Of course, you can view an extract of our latest collections in our showroom in Ebersdorf-Frohnlach by appointment. For further information, please refer to the section 'W.SCHILLIG / Showroom'. Please be advised that we do not have warehouse or special item sales! Our furniture is solely available from authorized dealers.

How do I care for my furniture and what products should I use?

Microfibre cover:
All our microfibres are treated with stain protection which repels everyday liquids and household dirt. Important: When soiled – whether a stain or everyday soiling – always clean the furniture immediately!

In time, furniture with a microfibre cover will obtain a patina. This is a typical characteristic for the product and not reasons for complaint.

To remove smaller stains, cleaning accessories found in every household are sufficient: calcium-free/distilled water, neutral soap or mild detergent and a cotton cloth or soft sponge. Please clean the stain from the outer edges to the centre in a circular motion without using much pressure so that no edges remain.

Heavy soiling must be cleaned immediately and professionally with a special care product.


Leather cover:
For most of our furniture, we use original Longlife leather by W.SCHILLIG. This leather has high lightfastness, easy-care properties and offers all-round protection against grease, food and drink stains, if its surface is refreshed two or three times a year with the special Longlife Xtra care set.


Fabric covers:
General care tips: To remove smaller stains, cleaning accessories found in every household are sufficient: calcium-free/distilled water, neutral soap or mild detergent and a cotton cloth or soft sponge. Please clean the stain from the outer edges to the centre in a circular motion without using much pressure so that no edges remain.

Heavy soiling must be cleaned immediately and professionally with a special care product.


Any warranty becomes invalid if care products not recommended by the manufacturer are used.

What are the different grades in leather quality?

Distinctive attributes cannot be standardised, but categories of quality can. Different qualities of leather can be determined and standardised. All our leathers conform to DIN 430/3 of the Deutsche Gütegemeinschaft Möbel e. V. (German Quality Furniture Association).

Natural nappa leather / anilin leather:
The noblest nappa variation on which the natural skin structure can clearly be seen. This leather is the most natural and most valuable.

Lightly pigmented nappa leather / semi aniline leather:
This leather has relatively consistent colouring which is created by applying a very thin layer of colour pigments. Despite the colouring, the natural structure is still recognisable. Longlife leather by W.SCHILLIG belongs in this category, but has essential advantages. This leather represents a very good compromise between easy care and natural look!

Pigmented nappa leather / covered leather:
This leather has a colour pigment covered surface and is mostly smoothed and artificially embossed. The stronger pigmentation of this type of leather makes it very tough and somewhat more affordable – a typical 'family' leather.

Is a cover made of leather cold?

It might be true that leather feels colder than fabric at first contact. But this impression disappears within a few seconds after the air between the fibres and the individual cells has warmed up.
Leather adapts quickly and individually to the ambient room temperature and the body temperature of its owner, hence becoming just as pleasant as fabric within a few seconds

What advantage does microfibre have over other fabrics?

The characteristics of microfibre are: high durability and toughness, breathability, brilliant colour – and an incomparably pleasant touch. Microfibre is woven from fibres that are 200 times finer than wool, thus achieving noticeable superiority over other fabric covers.

Surface Protection
Microfibre is treated with a surface protection that prevents everyday liquids and typical household dirt from even getting into the weave –as long as the stain or spot is quickly and carefully removed by dabbing it off or by treating it with a special cleaning agent. The care instructions recommended in the product information should be followed. The warranty becomes invalid if unsuitable care products are used, or if stain protection products from third parties are subsequently applied

Robustness
When treated correctly, microfibre has higher resistance to normal wear and tear than other fabric covers due to its technical qualities, especially its higher fabric density.

Where can I reorder fabrics and leathers, cover samples or other parts?

In this case, please contact your trusted specialized dealer. These orders do not differ from furniture orders. Our trade partners handle all sales and correspondence with the end consumer.

How is an upholstered suite constructed?

At W.SCHILLIG, almost all furniture has coil springs in the seat. Only the best materials are used, e.g. hardwood in all supporting parts, high quality foams in the seat and back, and fittings made of metal.

What advantage does leather have?

Foremost, leather is very popular as a furniture cover because it is a natural product with many great attributes. The skin used stays soft and breathable even after tanning. Today’s new, modern leather covers adapt to body heat faster than in the past. In addition, most leathers are robust, easy to clean and have high lightfastness.
Of course, the luxurious look of a W.SCHILLIG suite or corner bench in leather is also important. W.SCHILLIG offers high quality Longlife leather in many different qualities and in a wide range of colours.

What is the retail price for W.Schillig furniture?

All pricing is determined by the Authorized Retailer where you buy your furniture.

Who do I contact if there are any issues with my W.SCHILLIG purchase?

It is very important that you go back to the original place of purchase in working with your Authorized Retailer. They will be able to address your concerns and work directly with W.SCHILLIG

How high is the measurement tolerance after production?

With a nominal size of up to 150 cm (width, depth, height), the tolerance may not exceed 2 cm; when larger than 150 cm, not more than 2,5 cm.

Should I file a complaint if my leather furniture has minor flaws on its surface?

Leather is a natural product and as such is subject to nature’s moods. No human is identical and no bull or cow is exactly like the rest of the herd. Each piece of leather furniture is unique. You will find injuries from horns, scars, insect bites alongside individual skin structures and colours. Our covered Longlife leathers are furnished with a protection layer, and the surface is additionally covered with pigments, giving the leather a largely consistent look. Natural characteristics are barely visible on these leathers. The semi-aniline leathers in our collection have only a thin layer of pigment. So, the overall look is uniform, yet natural characteristics are still visible. All our leathers are protected and the surface closed, so that small wrinkles, scars etc. do not lessen the quality of the product.

Visible natural characteristics are therefore no reason for a complaint. On the contrary: they prove that you have purchased genuine, high quality leather.

Why are some leathers much more expensive than others?

The price of leather depends on the quality of the rawhide used. If a hide has many flaws, insect bites, brand marks etc., it can only be used if the surface is largely covered with colour pigments. Although these flaws are not quality defects, they just do not look very nice. These leathers are prevalent on the market, because many animals show a lot of natural characteristics.

Non-colourfast textiles?

In the case of light fabric or leather coverings, discolourations caused by non-colourfast textiles occasionally occur, e. g. by dark denims. If denims still leave colour attritions on the covering material after several washes, it is obviously the case of a defect in the clothing material and is not caused by the quality of the upholstery material. Complaints of this type can therefore not be accepted.

What is 'ELMO BALTIQUE' pure aniline leather at W.SCHILLIG? (North American market)

W.SCHILLIG offers pure aniline leathers that have the softest hand and feature the 'true' form of natural leather. ELMO BALTIQUE is a full assortment of leather colors that are sturdy, heavyweight full aniline leathers which offer a soft, pebbled hand. Some naturally occurring markings will be stretch marks, fat wrinkles, healed scars and color variations.

What is Honeybee fabric at W.SCHILLIG? (North American market)

W.SCHILLIG Honeybee fabrics are a woven micro fibre consisting of 95% polyester and 5% polyurethane. Because it is woven, it allows the fabric to temporarily keep liquids, stains and debris on its surface. During regular daily use, Honeybee features high resistance to fading, abrasion, and staining.

Further informations

What is 'ELMO SOFT' pure aniline leather at W.SCHILLIG? (North American market)

ELMO SOFT is a soft and pliable vegetable tanned Semi-Aniline leather. It offers an extensive array of 60 colors and provides outstanding comfort, combined with excellent durability making it very suitable for the public environment. Visible insect-bites and scars from healed wounds add to the elegant quality of the leather.