Cosy upholstery, which we favour, can be recognised by its quality of warmth. The upholstery is softer and the covering is not smooth, so that you sit “in the sofa“, and not “on the sofa“. A surface which looks uneven on the seat, back and armrests is not a case of a material defect, but is intentional and style-determined, with the aim of guaranteeing the best possible seating comfort. To smoothen out the surfaces after use, the seat and back cushions should be shaken, patted or flattened, depending on model type. Some of the suites in our collections are equipped with high quality
chamber cushions in the seat and/or backrest. Depending on model type, the filling can consist of fibre flakes or mini foam rods. To keep the filling from shifting, it is kept in separate chambers within the cushion. Depending on type and thickness of the cover material, the filling as well as the chambers can become more or less apparent. To prevent the filling from compressing, fluff these seat and back cushions up after use as you would a pillow.
Please make a point of reading our detailed product information and instructions for use, cleaning and care. We would like your furniture to give you much pleasure for a long time. We cannot give any guarantee/ warranty for damages arising from incorrect use and/or application of wrong care products. This also holds true to subsequently equipping leather and fabrics with stain protection finishing from third parties. This applies to the private living area.
Differences in seating hardness
The seating comfort within an upholstered suite may vary. Industrial manufacturing methods can result in varying seating hardnesses in the individual units caused by the design and shape (e. g. with corner units, functional components, conversion units, extension stools, various basic geometric shapes, end units, etc.). Even foam, within its relative density, can have manufacturing tolerances of plus or minus 15 %.
Formation of folds, ripples and hollows
The hardness of the seat changes with the so-called “settling in“ process. Depending on type and length of use, the seat becomes softer. This is a normal process which occurs with any type of upholstery. To achieve equal hardness, it is important to change your seating position from time to time. Otherwise, the result can be the formation of folds and hollows on one side (“favourite seat“ phenomenon). As a guideline: the stronger the covering material and the larger the upholstered surface, the greater the tendency towards fold and hollow formation. Another contributory factor is the fact that fabric and leather stretch to a lesser or greater degree with body weight, thus ripples can be formed as a result. This change in appearance has an almost non-existent effect on use, function and product life and does not constitute a material defect.
Functional items such as recliners and sofas with hinged armrests or height-adjustable backs require fittings with complicated adjustment mechanisms. In order for these mechanisms to function reliably for a long time, it is important to handle them carefully. With sofa beds, it is best to handle the retractable parts by holding them in the centre or with both hands simultaneously on the left and right side. In this way, the fittings can not be twisted or damaged from being handledon one side only. The hinged footrests of recliners as wells as adjustable, hinged armrests or headrests must not be used for sitting purposes. Please observe the load limit directions according to the product enclosure. Functional parts require a certain amount of clearance. Slight dimensional modifications caused by the thickness of the various covering materials are unavoidable.
Feature of use
changes determined by use which cannot be attributed to workmanship or quality (e. g. “favourite seat“ in the case of upholstered furniture).
Lustre from use
Lustre from use or “mirror in a seat“ results from the pile of velvety materials, such as velour, chenille and possibly microfibres, being flattened during use, thus producing a different appearance when light falls on it, e. g. a light and dark effect. This is not a material defect in the product but a material feature typical of the product. This visual change does not affect use, function or product life and is a typical characteristic.
Lightfastness RAL 430/3
A cover’s resistance to the effects of light (especially sunshine, daylight and halogen lighting) are described as lightfastness. Discolouration of the material from the effects of light cannot be prevented with upholstery covers. The sun’s elemental force alters all materials! Special care is therefore called for in rooms with a large amount of light and glass. Especially when the sun is shining, curtains or blinds should be drawn, as direct sunlight can change the colour of cover materials even after a few weeks.
In the case of light coloured fabric or leather coverings, discolourations caused by on colour fast textiles occasionally occur, e. g.by dark denims. If denims still leave colour attritions on the covering material after several washes, it is obviously the case of a defect in the clothing material and is not caused by the quality of the upholstery material. Complaints of this type can thereforenot be accepted. With mixed materials (light coloured covers combined with intensive colours), colour migration (colour pigments blend in with light coloured covers creating spots) can occur.
Person‘s Body Weight
According to RAL 430/4, the strength test is carried out with a drop weight of 75 kg – this equals approx. a body weight of 120 kg. Persons weighing more than 120 kg should contact the manufacturer about strength and durability of a furniture before making a purchase.
At the beginning, small balls appear during wear on some covering materials, mainly flat and mixed weaves, similar to those on woollen sweaters. It is a case of loose particles of the yarn used, mainly mixed with fuzz from clothing. Pills often appear after only a short period of use. They can be removed with a special depiller, a type of razor. Pilling and removing pills do not affect the upholstery material’s durability.
Upholstered furniture must be positioned orizontally and straight. Even slight differences in height caused by slanting floors or setting up on an uneven surface can, after weeks or months, lead to subsequent damage to the underframe, e. g. resulting in crunching or squeakingnoises. To protect your floor from scratches etc., special underlays (e.g. pads, coasters) should be used for each respective flooring.
results from special material properties (e. g. natural features of leather like horn injuries, brand marks, scars and structural differences).
In regard to upholstery colours, one speaks of rub fastness only when RAL 430/3 compliant. Light colours usually achieve higher rub fastness than dark tones. For cleaning, you should use only distilled water and neutral soap, and rub gently with a white, soft, clean cloth, always from seam to seam over a large area, lightly and without much pressure and never only in one place (possibility of colour rub-off and edges being left). Please do not use any microfibre cloths or steam cleaners. It makes sense to test a spot which is not visible.
Attention: first always note carefully the manufacturer’s detailed instructions on the product. Damages caused by third party products, e.g. steam cleaners; impregnate and care products not recommended by the manufacturer; discolouration from jeans and other noncolourfast fabrics; velcro on casual clothing; other substances with, e.g. sugar, acidic, conditioning, bleaching additives; alcohol stains; all types of adhesive tapes (e.g. scotch tape) are excluded from the guarantee and warranty.
Static electricity charge
Furniture materials and other, mainly synthetic, materials have a natural conductivity. In combination with floor coverings and dry air, the rubbing of clothing fabrics against furniture materials can result in a static electricity charge. Long periods of heating can result in the covering material drying out. In such cases, the air moisture in the room must be increased (wipe furniture with damp cloth and wet fitted carpets).
appearance of a particular model/suite (e. g. loose or tight manufacturing of the upholstery).
With tight upholstery, the covering must be manufactured to be laid in folds at the corners of the upholstery. Depending on the elasticity and strength of the covering material, large or small folds appear; they do not constitute defects in quality but are typical of the product.
For manufacturing reasons, tolerances for furniture cannot be avoided in industrial mass production. If the deviations (tolerances) exist to a negligible extent within the national and international standard in colour, dimensions and texture, then there is no material defect. It is a case of being a “product-typical feature“.
The wear-resistance of functional and fitted parts including glass, wood, metal, etc. is limited. The individual values and instructions can be found in the enclosures for the particular suite.